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How do I order furniture from you?
You can order furniture from us in two ways:
1. Online from this website (please see the instructions below)
2. By email
How do I order furniture online?
Just find the furniture that you want to buy and add that furniture to your basket by clicking 'add' (beside each item on screen).When you're ready to order online, just follow the simple and secure process on the 'Google checkout' page and we'll be in touch once your order has been processed – it’s as easy as that!
How do I pay for my furniture?
Payment can be done direct through Google checkout by credit or debit card.
If you order a bespoke item that is not displayed on the website, we will send you a payment email that you can pay through Google checkout, all payments are totally secure.
What happens next?
After your order is complete we will contact you to arrange delivery.
What happens if the furniture arrives damaged?
Please report damage within 24 hours of delivery, but claims must be supported by photographs and it is the responsibility of the customer to show the damage has not been caused by any misuse or mishandling following delivery. All claims must be supported by photographs.
Can I cancel my order?
You may cancel your order at any time within 3 days of placement without charge. Any orders cancelled after this time will incur a 25% cancellation fee.
Where can you deliver furniture to?
Simply rustic oak deliver furniture anywhere accessible by lorry within mainland UK. See our deliveries page for more information.
How long will it take for my furniture to be delivered?
The short answer is, normally between 2 and 4 weeks from date of order to arrival at your door.
We will contact you personally if your order is ready sooner than expected.
Can I trust your delivery time scales?
Yes you can! When Simply rustic oak gives you a delivery quote it will be correct 99% of the time. We're so confident of our delivery in fact, that if for any reason we are more than 21 days later than the quoted timescale, your contract with us entitles you to cancel your order and have a full refund.
Is furniture delivery expensive?
We believe our delivery charges are not unreasonable. If you are unhappy with the cost, please compare it with the cost with any other delivery company.
Alternatively, if you have access to your own transport, you are more than welcome to save the delivery charge and collect your order in person from us.
Which items of furniture do you sell?
Simply rustic oak sell a wide range of bespoke handmade fully assembled solid rustic oak furniture for your home.
Oak will exhibit variations in colour, grain pattern and tone within individual pieces of furniture. This is not a fault but a natural characteristic of the material. Oak will also change colour as it ages. Again this is not a fault but part of the inherent characteristics of the material.
It is not unusual for Oak furniture to crack or split as the timber settles, and is completely normal.
Oak furniture will also swell in damp conditions and shrink in hot, dry conditions. Please do not subject your oak furniture to areas which attract strong sunlight and heat such as conservatories.
Waxed furniture requires regular wax treatments to preserve its appearance. The wax is merely a coating on bare wood, and as such the wood will exhibit shiny marks where the wax may have been rubbed. This is natural and unavoidable.
No wooden product is entirely stain or heat resistant, although a oiled product offers slightly greater protection. Avoid spilling liquids (including toiletries or beauty products), or placing drinks directly onto the furniture.
What are Special Orders?
When goods are ordered to a non-standard specification or finish to suit the taste of an individual customer. In these cases they are classed as special order items. Customers who cancel a special order must therefore pay for the costs incurred.
What finish can I have on my furniture?
You have a choice of three finishes, natural, medium, or dark oak wax .
garden furniture is oiled. However you can purchase your furniture unfinished.
