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FAQ

How do I order furniture from you?

You can order furniture from us in two ways:
 
1. Online from this website (please see the instructions below)
2. By Telephone

How do I order furniture online?

Just find the furniture that you want to buy and add that furniture to your basket by clicking 'add' (beside each item on screen).When you're ready to order online, just follow the simple and secure process on the checkout  page and we'll be in touch once your order has been processed – it’s as easy as that! or you can call us to discuss what you would like and we can take your payment over the phone.

How do I pay for my furniture?

Payment can be done direct through RBS Worldpay by credit or debit card.
all payments are totally secure.

What happens next?

After your order is complete we will contact you to arrange delivery.

What happens if the furniture arrives damaged?

Please report damage within 24 hours of delivery, but claims must be supported by photographs and it is the responsibility of the customer to show the damage has not been caused by any misuse or mishandling following delivery. All claims must be supported by photographs. 

Where can you deliver furniture to?

Simply rustic oak deliver furniture anywhere within mainland UK or isles. See our deliveries page for more information.

How long will it take for my furniture to be delivered?
See delivery details.

We will contact you personally if your order is ready sooner than expected.

Alternatively, if you have access to your own transport, you are more than welcome to save the delivery charge and collect your order in person from us.

Which items of furniture do you sell?

Simply rustic oak sell a wide range of bespoke handmade fully assembled solid rustic oak furniture for your home.

Oak will exhibit variations in colour, grain pattern and tone within individual pieces of furniture. This is not a fault but a natural characteristic of the material. Oak will also change colour as it ages. Again this is not a fault but part of the inherent characteristics of the material.

Green Oak furniture will crack and split as the timber settles,  and is completely normal, it is best to keep the furniture away from direct heat eg. a radiator, try to keep room temperature not to warm until furniture has settled.

Oak furniture will also swell in damp conditions and shrink in hot, dry conditions. Please do not subject your oak furniture to areas which attract strong sunlight and heat such as conservatories.

What finish can I have on my furniture?

You have a choice of four finishes, natural, medium, dark oak wax or oiled .
garden furniture is oiled. However you can purchase your furniture unfinished.

Waxed furniture requires regular wax treatments to preserve its appearance. The wax is merely a coating on bare wood, and as such the wood will exhibit shiny marks where the wax may have been rubbed. This is natural and unavoidable.

No wooden product is entirely stain or heat resistant, although a oiled product offers slightly greater protection. Avoid spilling liquids (including toiletries or beauty products), or placing drinks directly onto the furniture.